Refund and Returns Policy

1. General Overview

At iconicfinds, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with an item, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Condition of Returned Items

• Items must be unused, unworn, and in their original condition.
• All original tags, packaging, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for return.

2.2 Timeframe

Return requests must be submitted within 30 calendar days from the date of delivery. Requests received after this period will not be honored.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:

• Order number
• Item(s) you wish to return
• Reason for return

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price of the returned item(s) will be refunded.
• Original shipping charges are non‑refundable unless the return is a result of our error.

4.3 Non‑Refundable Items

The following items are not eligible for refunds:

• Final sale or clearance merchandise
• Personalized or custom‑made products
• Gift cards

5. Exchanges

Exchanges are handled as a return followed by a new purchase. Follow the return procedure outlined above, then place a new order for the desired item.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect received items promptly and report any issues within the specified timeframe.
• Securely package returned items to prevent damage during transit.

7. Legal Disclaimer

All refunds and returns are subject to applicable consumer protection laws. This policy does not affect any statutory rights you may have under local legislation.

We reserve the right to amend this Refund and Returns Policy at any time without prior notice. The most current version will always be available on the iconicfinds website.

8. Contact Information

If you have questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Iconic Finds, 123 Main Street, Anytown, USA